We are still open for business across all departments whilst making sure to follow the current government guidelines with regards to COVID-19. Please contact us if you need any assistance.

This Privacy Policy sets out the policy adopted by Commtel Ltd towards visitors of the Commtel Ltd website. Commtel Ltd is a private limited company registered in the UK and owns the brands Telguard and Optimus. This privacy policy is the adopted privacy policy for the following websites: Commtel-UK.com,Telguard.co.uk, Optimus-Uk.com and Telguard-portal.co.uk. Although Commtel Ltd websites are hosted by a third party, we are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.


When visiting the Commtel Ltd, Telguard or Optimus’ websites or contacting Commtel Ltd via any of our websites we will respect your privacy and confidentiality.

We only record your personal details in the manner and for the purposes set out in this Privacy Policy; We keep your personal details secure from unauthorised access, use or disclosure; and do not sell, rent, trade or otherwise knowingly share or provide your personal information to any third party except insofar as legally obliged to do so.

We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation.

Personal data provided to us will be used in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.



The Commtel Ltd web servers automatically collects standard information such as browser type, operating system, access times, etc.

The Commtel Ltd websites use cookies to customise web page content. Cookies are small electronic files which a website can transfer to a user’s hard drive to identify a user and personalise their use of that website. Any information that is collected indirectly is used by Commtel Ltd only to monitor the volume, type and pattern of traffic towards, and usage of the Commtel Ltd websites and to develop the design and layout of their websites.


Commtel Ltd may collect and store the following limited personal information:

What we collect:

  • Information about your computer and your visits to our website.
  • Information you provide to us when signing up on our contact forms.
  • Information you provide to us when using any of our services on our website.
  • Information you send to us through our website relating to any communication between you the user and us
  • Any other information you would send to us as part of using our website or services. The information you provide is voluntary, but if you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.


The Personal information that you submit to us through our websites will be used for the purposes specified within this policy or on the relevant web pages of the website. We may use your personal information to:

  • Administer and personalise our website and business for you.
  • Enable you to use the services available on our website
  • Ability to send you non-marketing communications
  • The ability to send you emails that you have requested or that are automatically sent by an action you undertook on our website.
  • The ability to send any email marketing or newsletter, only if you have requested it. (you can either unsubscribe from this or contact us at any time if you do not want to be sent these communications)
  • The Ability to send you normal or marketing communications relating to our business, that may be of interest to you, this can be via post or any other technology that you the user has agreed to. (you can contact us at any time if you do not want to be sent these communications)
  • We may provide third parties with analytical or statistical information about our website use or users. (These third parties will not be able to identify any individual from that data)
  • Prevent fraud and keep our website secure at all times.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We will retain documents (including electronic documents) containing personal data:

  • For the extent we are required to do so by law;
  • If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; or
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Storage of personal information you provide will be either on our secure server which is Password and firewall protected, or it will be saved on our Secure internal Network which is also secured by a Password and firewall.

You the user will acknowledge that the transmission of information over the internet is and can be inherently insecure, and that we cannot guarantee the security of data sent over the internet.


You may request details of personal information which we hold about you under the Data Protection Act 1998 and the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation.

Commtel Ltd can provide you with a copy of any information that Commtel Ltd maintains about you please contact us in writing at our registered office address.


You can contact us to update any personal information we hold about you that would need updating.


This website contains hypertext links to external websites. Commtel Ltd is not responsible for the privacy policies operated by the owners of those sites and does not accept responsibility for any information obtained by third parties as a result of use by you of such hypertext links.


This website address is owned and operated by:

  • Commtel Ltd
  • Registration Number: 02772105
  • Registered Address: Stanley House, Suite 2, Kelvin Way, Crawley, West Sussex, RH10 9SE